FAQs


IGBT modulesbook.com FAQs

How long does it take to process and ship orders?

Answer: Please allow 1 - 3 business days (Monday-Friday) for order processing regardless of the shipping method chosen. Once shipped you should receive your European order within 1-4 business days, in the Rest of World within 5-12 business days.

Are all of the items guaranteed in stock?

Answer: Yes.

How can I cancel or change my order?

Answer: You can cancel your order or make a change to it by contacting us at support@ibgtmodulesbook.com as soon as possible after your order is placed with your name, order number, and a request for cancellation or a description of the requested change. Our office hours are Monday Friday 8am 4:30pm. We will do our best to cancel or modify your order, but we will not be able to complete the cancellation if your order has been processed or shipped.

What is the deadline for returning books?

Answer: You have 7 business days from the day you received your order up until the end of drop/add.

Shipping

The IGBT modulesbook.com is proud to offer you competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

How much is the shipping charge on orders?

Answer: The shipping charge depends on where we ship to. Within Europa we ship free of charge, for shipping to all other places of the world we charge € 6,50. The current shipping charge table can be viewed here .

What is your shipping method?

Answer: We ship DHL, Hermes or DPD.

When will I receive my order?

Answer: On average, your order will be received within Europe 3-6 working days and to all other places in 7-11 working days.

Returns

What is your return/exchange policy?

Answer: You may return items purchased within 7 business days from the day you received your order and receive a full refund for the book. Shipping fees will not be refunded. Refund will be credited to original credit card used for payment. Please see return policy for additional information.

How do I return an item?

Answer: Please see our return policy .

Where do I send my return?

Answer: Attn: IGBT modulesbook.com

c/o Logistico GmbH

Heideckstrasse 179

47805 Krefeld, Germany

What is the online ordering process?

Answer: We offer secure online you through our encrypted order forms.

It is important that you use an active email address. We will send you a confirmation with your order number in an email to that address.

You’ll receive your order number once you have completed the order.

Is IGBTmodulesbook.com a Secure Web Site?

Answer: Yes, all the information that you enter is encrypted.

What happens when I enter my Credit Card information?

Answer: Your information is encrypted using a process called SSL (Secure Socket Layer) which is the industry standard for processing a secure transaction over the internet.

Do you verify address before you send anything?

Answer: We individually verify the billing address of each credit card used in online orders. This is done to provide added security and prevent fraud. We ask for the billing address of your card and personally verify its authenticity. This makes a stolen card or number worthless to a thief who doesn’t know your billing address.

What are your policies un refunds?

Answer: Please refer to our Policies/Exchange Page .

What if I have any other questions or comments?

Answer: Please send a eMail to support@ibgtmodulesbook.com